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Emergencies

Corona Response

The Covid-19 crisis followed grave economic and political crises that struck Lebanon at the end of 2019. The pandemic had a devastating economic impact, exacerbating the country’s already fragile and deteriorating economic environment. It was difficult to estimate the direct marginal economic impact of COVID-19. Even before the pandemic, massive business closures had occurred in response to the financial crisis that erupted in September 2019, resulting in catastrophic increases in unemployment and poverty. Within a few months, businesses lost access to foreign exchange and imports. Households (HHs) faced severe restrictions on accessing their bank accounts and began losing their income, which forced many to adopt harmful coping strategies.

Basmeh & Zeitooneh was one of the first NGOs to respond to this triple crisis. In March 2020, the organization launched an online campaign to raise funds and support the most marginalized communities whose livelihoods were severely disrupted by the lockdowns. Thanks to its generous partners, donors, and supporters, B&Z secured 84,637 USD from individual donors and 937,562 USD from institutional donors. This funding enabled the launch of distributions of food baskets, hygiene kits, and cash assistance to support 14,299 HHs by the end of 2020.

This effective and efficient distribution reached the most vulnerable areas in Lebanon, including Mount Lebanon, Central and West Bekaa, Tripoli, Akkar, and the South. It was carefully coordinated with UNICEF and WFP to avoid duplications. B&Z also accepted referrals from UN organizations and other INGOs and provided remote awareness sessions and counseling on COVID-19 to approximately 3,414 people.

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food parcels

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hygiene kits

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cash assistance

Education Response


The year 2019-2020 was challenging and dramatic on different levels in Lebanon and the world. Shortly after the scholastic year had begun in our centers, with 1,945 girls and boys, the October 17 demonstrations in 2019 erupted on the streets, bringing with them political and civil unrest for months on end. For the safety of both our students and teachers, we closed the learning centers for several days during the following months. On February 21, Lebanon announced the first case of Covid-19 (novel coronavirus). A state of medical emergency was announced countrywide, resulting in a complete lockdown. The Covid-19 restrictions limited students’ access to both Bar Elias and Shatila learning centers due to continuous closing.

The ongoing global spread of the virus meant things would need time to go back to normal. We needed a second plan, and that was to shift completely to online education. As a result, B&Z decided to run a small pilot study in April 2020 with a group of 200 students to assess the ability to move its educational program towards distant learning. After studying the outcome of the pilot phase and carefully reviewing the students and parents’ feedback, the B&Z education team went ahead with the process through WhatsApp, offering lessons for all grades. As a technology-reliant method, with lessons shared as video and audio files, the challenge touched everyone. Teachers, who invested tremendous effort into creating application-friendly lessons that can be shared via WhatsApp, had to follow up with students and assist them in case they were facing technological difficulties. This approach was a temporary solution. By year’s end, 1,313 children were able to complete their education through our online learning program, while 632 had to drop out due to no access to phones or internet connection.

As the academic year 2019-2020 ended in June, B&Z began seeking long-term solutions, which resulted in an agreement with the non-profit organisation Lebanese Alternative Learning (LAL) to create an online learning platform specific to B&Z, called “Tabshoura.” This interactive platform granted students online access to Arabic, English, math, and science lessons, found under their individual profiles. Students were allowed to study at their own pace, with instant corrections made to their answers and immediate responses by their teachers to their questions.

With the generous support of our donors and partners, along with a fundraiser organized by Smile and Olive USA, we were able to secure 1,650 tablets to be used by our students in the scholastic year 2020-2021.

The B&Z educational staff designed, planned, and created lessons in Fall 2020 that comply with LMEHE’s main educational goals and components in order to integrate them within the Tabshoura platform in an interactive and learner-friendly way.

Our remedial and BLN classes in Nabaa, which are in their third year and encompass 105 students, provide educational assistance through two mechanisms to vulnerable children and adolescents, specifically Syrians. The first one targets out-of-school children and helps them partly compensate for the skills and information required in English, Arabic, and math, while the second takes the shape of a remedial class for children already attending schools but are in need of support in specific concentrations.

The first two months of 2020 were focused on physical attendance, with each group allocated two hours per day at the center. By the end of February, classes were completely halted at the Nabaa Center due to the pandemic and total lockdown, and were shifted to WhatsApp education, similar to our Bekaa and Shatila learning centers. We also distributed 20 tablets to 20 families who lacked an internet connection or smart phones to keep up with the online education.

B&Z continued to provide Basic Literacy and Numeracy (BLN) sessions for interested women who are illiterate and had no chance to attend school. In 2020, 67 women received English and Arabic classes that have had a positive impact on them, increasing their independence and self-esteem, as well as enabling them to be involved in their children’s education. Also, 57 girls and 9 boys attended English classes.

Beirut Explosion

On August 4, 2020, a massive explosion at a warehouse at the Beirut Port sent a shockwave through east and downtown Beirut at about 6 p.m. local time. Nearly 200 people were killed, more than 6,000 injuries were reported, and at least 300,000 people lost their homes. The third biggest explosion in history occurred when a fire at a warehouse ignited a cache of ammonium nitrate, which had been stored at the site for more than six years. The blast caused massive destruction to the infrastructure and thousands of residences; private and public facilities in the neighborhoods close to the explosion were heavily damaged, collapsed, or destroyed. This explosion was the latest in a series of debilitating hits to the country—corruption, demonstrations, hyperinflation, political tensions, pandemic, and banking crisis—that left the Lebanese people and the world in shock.

From day one after the explosion, B&Z staff and volunteers took to the streets. They started helping in cleaning the rubbles and debris, providing hot meals, water, and emergency medical referrals. We simultaneously launched an online fundraising campaign to help the victims. We started reaching out to our donors and partners for support, while coordinating with other local and international NGOs working on the ground to avoid duplication and benefit from each other’s expertise. Our response targeted the most vulnerable Lebanese households, including the elderly, those who have lost heads of household, migrant workers, and refugees.

By the end of 2020, we collected 248,208 USD from individual donations and 1,751,224 USD in institutional funds from donors and partners.

Legal Aid for Victims’ Families

The legal team made great efforts to reach out to the Syrian families affected by the blast to assess their needs and provide them with both medical and relief assistance.

The team also provided the necessary legal support through consultations and obtaining the required legal papers for the victims’ death certificates, starting from the forensic doctors’ reports to that of the police and local mayor, in addition to registering these documents in the relevant civil affairs departments in Lebanon and certifying the forms at the Lebanese Ministry of Foreign Affairs.

The team provided further assistance to those in need of psychological support, as well as mediations or referrals to organizations offering different services than those of the Protection Program at B&Z. Eighteen HHs with special cases received protection cash support.

Households Rehabilitation and Refurbishment

After conducting rapid shelter assessments in the afflicted areas to map damaged houses, our rehabilitation and refurbishment efforts in 2020 have covered 72 affected houses with the following: windows; doors; electricity; plumbing and sanitary; painting; necessary household equipment like oven, washing machine, and refrigerators; any items related to privacy or security like curtains. Our rehabilitation team will continue its efforts in 2021 to reach out to more than 200 HHs on the waiting list.

Micro, Small, and Medium Enterprises Support

Hundreds of small and medium businesses were affected by the Beirut explosion. The shops and equipment were partially or completely destroyed, while most of these businesses were already suffering from the economic crisis. Under our Food Security and Livelihoods Program, B&Z took the initiative to approach MSMEs that needed support to recover or restart their operations by rehabilitating their material and capital damages, purchasing new equipment and supplies, and helping them pay late wages for employees. By the end of 2020, we assessed a total of 37 businesses to benefit from this project starting 2021.

Protection Activities

B&Z recruited a team of caseworkers and psychologists to respond to the needs of children, caregivers, and individuals who had a traumatizing experience after the blast. After conducting assessments for child protection cases and prioritizing them according to risk level, the protection team developed a case management plan. It referred the children and caregivers to Psychosocial support (PSS) or Individual Mental Health Psychosocial Support (MHPSS). The main goal of these focused activities is to build the resilience of the most vulnerable and at-risk children, adolescents, and caregivers. The activities include games, expressive drawing, educational talks, and positive parenting.

The team also conducted one-on-one sessions on the most severe cases. caseworkers worked together to help the chosen beneficiaries to overcome the traumatic experience they lived and acknowledge their feelings. We also distributed kits containing fun and educational stories, paint, papers, and many other items for children.

These activities started in September 2020 and will continue through 2021.

The team provided self-care sessions for the emergency team members working on the ground and for all field staff of B&Z.

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food parcels

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hygiene kits

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Cash Assistance

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rehabilitated houses

Earthquake Disaster Response

In the early hours of 6 February, multiple earthquakes, the strongest being of 7.8 magnitude on the Richter scale, struck southern Turkey and northern Syria. The epicenter was identified as Gaziantep, near the Turkish-Syrian border. At least 1,206 aftershocks have been confirmed as of the date of publication.

The earthquakes have created a disaster of colossal proportions;  casualty numbers keep climbing. The disaster has destroyed many homes, basic service infrastructure, and installations, leaving many people without food, water, and shelter and in urgent need of emergency medical and psychosocial assistance. 

As of 14 February, at least 5,791 people have reportedly been killed and 10,041 injured. This includes 4,377 reported deaths and 7,692 reported injured in northwest Syria, with many still missing. These numbers likely under represent the true scale of needs. The humanitarian community estimates that 8.8 million people in Syria have been affected by the earthquake. Several factors are influencing and exacerbating the severity of humanitarian needs, including pre-existing extensive humanitarian needs, logistical and access constraints to certain areas, winter conditions, and an ongoing cholera outbreak.  In Northwest Syria, 2,968,380 people were impacted across 148 cities and towns. 

As of 28th February, more than 10,000 buildings have been completely or partially destroyed in Syria. Many people living in the affected areas in Syria were already living in tents prior to the quakes; they have needed shelters equipped for winter and harsh weather conditions. Thousands of families have been without shelter in open areas or seeking refuge in damaged buildings, existing internally displaced people’s (IDP) sites, reception centers, collective centers, or being temporarily hosted by other families. At least 454 schools were reported to have been destroyed and/or damaged during the earthquake. Education activities are temporarily suspended in areas declared as disaster zones.  Limited access to WASH services in earthquake-affected areas puts people at risk of waterborne diseases, with 64% of those affected having WASH needs and over 80% requiring hygiene kits according to initial estimates from WASH partners. Top WASH needs of persons displaced by the earthquakes include water, water tanks, latrines, hygiene items, and sewage infrastructure. The remaining 3.2 million people have been affected indirectly and in host communities, including affected farmers and agriculture in urban areas. 

Our partners coordinated and identified needs rapidly because of their long-standing presence. They worked through five community centers and provided various activities to the affected communities, from IDPs to host communities.

Basmeh & Zeitooneh responded to the affected populations in Turkey (Maraach and Gazi Antib), and our partners responded in Syria through five components:

  1. MPCA
  2. WASH services
  3. Food security and livelihood activities
  4. Shelter and NFI
  5. Protection services

Response Activities

Immediate Response

These activities were aimed at addressing the immediate needs and challenges posed by the situation to minimize harm, mitigate risks, and restore stability:

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Support Civil Defence

Provided support to a volunteer organization known for their efforts in emergency response and disaster relief. This included aiding their operations in rubble removal, search and rescue, and other critical tasks to restore normalcy.

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Support Local Initiatives

Provided support to a volunteer organization for their emergency response efforts. This included assisting their operations as part of their response to the affected people.

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Medical Support

Delivered primary medical equipment and medicines to a local hospital. This aimed to enhance their capacity to treat injuries and provide medical care to the affected population.

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Ready-to-Eat Meals Distribution

Distributed ready-to-eat meals containing items such as croissants, drinking water, natural juice, dates, mortadella, and bread.

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Daily Hot Meals Distribution

Established a field kitchen to distribute daily hot meals to households in collective shelters.

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Ready-to-Eat Kits Distribution

Distributed ready-to-eat kits to ensure affected individuals had access to nourishing food without the need for complex preparation.

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Baby Kits Distribution

Distributed baby kits containing essential items for infants to families with young children in the affected areas.

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Clothes Vouchers Distribution

Distributed clothes vouchers to affected households, allowing participants to choose clothing from stores. Transportation was provided to ensure their safety.

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Duty of Care

Ensured the safety and well-being of affected field employees by providing necessary accommodations, safety training, and support.

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Non-Food Item (NFI) Kits Distribution

Distributed kits containing blankets, mattresses, pillows, tent covers, heaters, heating materials, and solar kits for lighting.

Short & Medium Term Recovery

These activities were implemented after the disaster to facilitate the transition from emergency relief to long-term recovery and resilience-building efforts. The following activities aim to address the root causes of vulnerability, restore essential services and infrastructure, and promote sustainable development in affected communities:

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Food Baskets Distribution

Distributed food baskets providing essential nutritional items.

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Hygiene Kits Distribution

Distributed hygiene kits containing essential items for personal and household hygiene.

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Multi-Purpose Cash Assistance

Supported selected households with cash assistance to cover a range of diverse needs and strengthen the local market.

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WASH (Water, Sanitation, and Hygiene)

Provided essential hygiene and sanitation services, maintained established WASH units, and established new units in the newly created camp.

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Non-Formal/Remedial Education Activities

Carried out educational activities, including lessons in various subjects, and distributed stationary kits to children.

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Orphanages Support

Provided technical training and in-kind support to selected orphanages. Training sessions included Psychological First Aid, Psychosocial Support, Child Protection Standards, Communication Skills with Children, Child Safeguarding Policy, and Referral Pathways.

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Cash for Work

Identified community needs and supported recipients in rehabilitating public areas, common spaces, and infrastructure, or providing agricultural support.

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Rental Support

Secured housing for families who lost their homes, covered rental fees for six months, and provided cash support for immediate basic needs.

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Respond to Displacement Emergencies

Provided vital support to displaced households, facilitated their movement, distributed essential non-food items and food baskets, and disbursed emergency cash assistance.

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Winterization Response

Distributed heating materials, non-food item kits, and emergency cash to individuals and households affected by floods and storms, aiming to alleviate the immediate impact of natural disasters.

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Protection Services

As part of the emergency response to the populations affected by the earthquake in Turkey and Syria during 2023, a comprehensive range of protection activities was implemented. These included psychosocial support sessions aimed at addressing the emotional and psychological needs of individuals and groups. 

Additionally, individual and group counseling sessions were conducted to provide tailored support and guidance. Recognizing the importance of specialized services, referrals to external service providers were facilitated for those requiring further assistance. 

Moreover, vocational training programs were organized to enhance the skills and employability of the affected population. For orphanages specifically, capacity-building training sessions were provided to improve the care and support delivered to orphaned children. 

Furthermore, individual and group counseling sessions within orphanage settings were offered to address the unique needs of these vulnerable children. The initiatives also encompassed mental health and psychosocial support interventions, as well as awareness sessions on gender-based violence (GBV) to promote safety and well-being within the communities served. A total of 5565 individuals benefited from the protection services.